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CiviCRM administrators

Configure CiviCRM, permissions, forms and workflows.

231 page(s) in this audience.

Appendices

  • Credits General · CiviCRM user guide · Basic Find contributor credits for the user guide and its licensing information. CiviCRM latest Updated 2026-10-06
  • Glossary General · CiviCRM · Basic Look up CiviCRM terms and related technical terminology. CiviCRM latest Updated 2026-10-06

Communication — Campaigns

  • What you need to know Campaigns · CiviCampaign · Basic Understand the concepts and planning questions to consider before creating a petition. CiviCRM latest Updated 2026-10-06
  • Set up CiviCampaign Campaigns · CiviCampaign · Basic Enable CiviCampaign and configure campaign types, statuses, and the Engagement Index. CiviCRM latest Updated 2026-10-06
  • What you need to know Campaigns · CiviCampaign · Basic Understand the concepts and decisions involved in planning a CiviCampaign survey. CiviCRM latest Updated 2026-10-06
  • Set up a petition Campaigns · CiviCampaign · Intermediate Set permissions, create profiles, and create a petition. CiviCRM latest Updated 2026-10-06
  • Set up a survey Campaigns · CiviCampaign · Intermediate Create survey fields and types, then configure a survey and its questions. CiviCRM latest Updated 2026-10-06
  • Manage campaigns and campaign activities Campaigns · CiviCampaign · Basic Create and manage campaigns, then associate mailings, events, contributions, and participation with campaign activities. CiviCRM latest Updated 2026-10-06
  • Everyday survey tasks Campaigns · Surveys · Basic Manage surveys, reserve respondents, record interviews, and find survey results. CiviCRM latest Updated 2026-10-06

Communication — Mailings

  • What is CiviMail? Mailings · CiviMail · Basic Learn what CiviMail does and how organisations use it for mass email campaigns. CiviCRM latest Updated 2026-10-06
  • What you need to know Mailings · CiviCRM email · Basic Understand CiviCRM's email options and the questions to consider before sending email. CiviCRM latest Updated 2026-10-06
  • CiviMail mailer settings Mailings · CiviMail · Intermediate Configure CiviMail mailer properties and determine a mailer batch limit. CiviCRM latest Updated 2026-07-02
  • Set up CiviMail for mass mailings Mailings · CiviMail · Intermediate Configure organisation contact information, mailing groups, and scheduled jobs for mass mailings. CiviCRM latest Updated 2026-10-06
  • Allow people to sign up for mailing lists online Mailings · CiviMail · Intermediate Make a mailing list available online and offer a subscribe link or profile for sign-up. CiviCRM latest Updated 2026-10-06
  • Message templates Mailings · CiviCRM · Intermediate Create and manage reusable message templates for emails and mass mailings. CiviCRM latest Updated 2026-10-06
  • Auto-file email conversations in CiviCRM Mailings · CiviCRM email-to-activity · Intermediate Use a designated email address to file conversations as activities and set permissions for editing inbound email activities. CiviCRM latest Updated 2026-10-06
  • Scheduled reminders Mailings · Scheduled Reminders · Intermediate Set up scheduled email or SMS reminders, choose recipients, and check why a reminder was not sent. CiviCRM latest Updated 2026-10-06
  • Mass mailings using CiviMail Mailings · CiviMail · Intermediate Create a mass mailing, choose its recipients, review delivery statistics, and manage drafts and sent mailings. CiviCRM latest Updated 2026-10-06

Configure, automate and extend — Configuration

  • Configure CiviCRM Configuration · CiviCRM · Intermediate Review the configuration checklist and the settings available for an installed CiviCRM site. CiviCRM latest Updated 2026-10-06
  • Address Settings Configuration · CiviCRM Core · Basic Individual Name Format - The order and the specific fields for Individual Contact names when they are included in mailing labels. CiviCRM latest Updated 2026-10-06

Configure, automate and extend — Custom data

  • Profiles Custom data · Profiles · Basic Understand what Profiles can do and how field choices affect their use. CiviCRM latest Updated 2026-10-06
  • Creating and managing Profiles Custom data · Profiles · Intermediate Create a Profile, configure its settings, add fields, and manage existing Profiles. CiviCRM latest Updated 2026-10-06
  • Creating custom fields Custom data · CiviCRM custom data · Intermediate Learn how to scope and configure custom field sets and fields, and when to use groups or tags instead. CiviCRM latest Updated 2026-10-06
  • Translating profiles Custom data · Profiles · Intermediate Translate modified profile field labels and use existing translations for unchanged text. CiviCRM latest Updated 2026-10-06
  • Using Profiles Custom data · Profiles · Intermediate Use Profiles in forms and directories, update multiple records, and add fields to user account pages. CiviCRM latest Updated 2026-10-06

Configure, automate and extend — Extensions

  • Extensions Extensions · CiviCRM extensions · Basic Understand what extensions provide, where to find them, and what happens when you install, disable, or uninstall them. CiviCRM latest Updated 2026-10-06
  • Extensions Extensions · CiviCRM extensions · Basic Learn where CiviCRM extensions come from and what their states mean. CiviCRM latest Updated 2026-07-02
  • Configure extension locations and installation options Extensions · CiviCRM extensions · Advanced Configure extension locations, resource URLs, and repository-based installation options. CiviCRM latest Updated 2026-07-02
  • Install, upgrade, and uninstall extensions Extensions · CiviCRM extensions · Intermediate Install extensions from available sources, upgrade them, and uninstall them. CiviCRM latest Updated 2026-07-02

Configure, automate and extend — Installation

  • CiviCRM Installation Guide Installation · CiviCRM · Basic Explains the scope of the installation guide and where to find related guidance. CiviCRM latest Updated 2026-08-20
  • Install CiviCRM on Backdrop Installation · CiviCRM on Backdrop · Intermediate Install CiviCRM on an existing Backdrop site and review its initial configuration. CiviCRM latest Updated 2026-08-20
  • Choosing a CMS for CiviCRM Installation · CiviCRM CMS integration · Basic Compare CMS options and consider how your website needs to integrate with CiviCRM. CiviCRM latest Updated 2026-08-20
  • Install CiviCRM with cv Installation · cv · Advanced Install CiviCRM from the command line with cv, then configure the site and troubleshoot common installation problems. CiviCRM latest Updated 2026-08-20
  • Install CiviCRM on WordPress with Composer Installation · CiviCRM · Intermediate Add CiviCRM to a Composer-based WordPress site and configure its asset path and resource URL. CiviCRM latest Updated 2026-08-20
  • Install CiviCRM on Drupal Installation · CiviCRM for Drupal · Intermediate Install CiviCRM on Drupal and review the post-installation settings. CiviCRM latest Updated 2026-08-20
  • Filesystem permissions Installation · CiviCRM · Intermediate Identifies this page as a placeholder for filesystem permissions guidance. CiviCRM latest Updated 2026-08-20
  • Install CiviCRM on Drupal 7 Installation · Drupal 7 · Intermediate Download CiviCRM, run the Drupal 7 installer, and find troubleshooting and post-installation guidance. CiviCRM latest Updated 2026-08-20
  • Drupal multisite Installation · CiviCRM multisite · Advanced Set up another CiviCRM domain for a Drupal site and configure its domain settings and access control. CiviCRM latest Updated 2026-08-20
  • Explore CiviCRM before installing Installation · CiviCRM · Basic Compare public demo sites, a local test installation, CiviCRM Spark, and supplier guidance as ways to explore CiviCRM. CiviCRM latest Updated 2026-08-20
  • Hosting options for CiviCRM Installation · CiviCRM · Basic Compare hosting options and considerations before installing CiviCRM. CiviCRM latest Updated 2026-08-20
  • Install CiviCRM Standalone Installation · CiviCRM Standalone · Intermediate Install CiviCRM Standalone from a release tarball and complete the initial site setup. CiviCRM latest Updated 2026-08-20
  • Using TLS encryption to connect to MySQL Installation · CiviCRM database connection · Intermediate Configure TLS for CiviCRM's MySQL connections during installation and in DSN settings. CiviCRM latest Updated 2026-08-20
  • Using CiviCRM in a language other than US-English Installation · CiviCRM localization · Intermediate Install and update translation files, change the default language, and configure native gettext. CiviCRM latest Updated 2026-08-20
  • WordPress Multisite, CiviCRM Multi-Domain Setup Installation · CiviCRM Core · Basic These instructions are for setting up a network from scratch. If you already have an existing WordPress Multisite, then some of the procedures will need to be skipped and some will need to be amended for your situation. This is the recommen CiviCRM latest Updated 2026-08-20
  • Plan for CiviCRM adoption Installation · CiviCRM · Basic Identify your organization's CRM needs, build internal support, and prepare a recommendation. CiviCRM latest Updated 2026-08-20
  • Installation and basic set-up Installation · CiviCRM · Intermediate Understand the prerequisites, hosting choices, security considerations, and upgrade planning for a CiviCRM installation. CiviCRM latest Updated 2026-10-06
  • Planning a CiviCRM project Installation · CiviCRM · Basic Understand the people, goals, development approach, support, training, infrastructure, and change management involved in a CiviCRM project. CiviCRM latest Updated 2026-08-20
  • Installation requirements Installation · CiviCRM installation · Intermediate Check the server, software, and database requirements before installing or upgrading CiviCRM. CiviCRM latest Updated 2026-08-20
  • Install CiviCRM on Joomla Installation · CiviCRM for Joomla · Intermediate Install CiviCRM on an existing Joomla site and synchronize existing Joomla users with CiviCRM contacts. CiviCRM latest Updated 2026-08-20
  • Install CiviCRM on WordPress Installation · CiviCRM on WordPress · Intermediate Install CiviCRM on an existing WordPress site, then back up its settings file and review the new installation. CiviCRM latest Updated 2026-08-20
  • Using your own font or CJK characters in PDF output Installation · CiviCRM PDF output · Intermediate Add a web font or locally stored font for CJK characters in PDF output. CiviCRM latest Updated 2026-08-20
  • Troubleshooting CiviCRM installation Installation · CiviCRM installation · Intermediate Find diagnostic steps and possible solutions for CiviCRM installation and upgrade problems. CiviCRM latest Updated 2026-08-20

Configure, automate and extend — Permissions

  • Permissions and access control Permissions · CiviCRM · Basic Understand the difference between CMS permissions and CiviCRM ACLs before deciding how to control access. CiviCRM latest Updated 2026-10-06
  • CMS permissions Permissions · CiviCRM · Intermediate Find CMS permission settings, assign roles and review permissions for common access needs. CiviCRM latest Updated 2026-10-06
  • Native CiviCRM ACLs Permissions · CiviCRM · Advanced Create ACL roles, assign contact groups to them and define access to specific data. CiviCRM latest Updated 2026-10-06
  • Permissions Permissions · SearchKit and FormBuilder · Intermediate Understand how SearchKit display settings and FormBuilder form settings affect permissions. CiviCRM latest Updated 2026-10-06

Configure, automate and extend — System administration

  • CiviCRM multisite System administration · CiviCRM multisite · Intermediate Understand how CiviCRM domains relate to sites, settings, and levels of multisite support. CiviCRM latest Updated 2026-07-02
  • System Administrator Guide System administration · CiviCRM · Basic Understand what this guide covers, how it relates to the User Guide, and how to contribute to it. CiviCRM latest Updated 2026-07-02
  • Integrating with Drupal System administration · CiviCRM Drupal integration · Basic Understand how Drupal modules, roles, and permissions relate to CiviCRM integration. CiviCRM latest Updated 2026-07-02
  • Integrating with Backdrop System administration · Backdrop integration · Basic Understand how Backdrop modules, roles, and permissions affect CiviCRM integration and access. CiviCRM latest Updated 2026-07-02
  • Security System administration · CiviCRM · Basic Understand the security considerations involved in hosting CiviCRM and handling sensitive data. CiviCRM latest Updated 2026-07-02
  • Authorize.net configuration System administration · CiviCRM payment processors · Intermediate Configure Authorize.net payments and recurring contribution notifications, and test transactions. CiviCRM 4.3.0 Updated 2026-07-02
  • Configure CiviCRM caching System administration · CiviCRM cache · Intermediate Choose, install, and configure a cache service for CiviCRM. CiviCRM latest Updated 2026-07-02
  • Card Access Services CASConnect configuration System administration · CASConnect · Intermediate Download, install, and configure the CASConnect payment processor extension. CiviCRM latest Updated 2026-07-02
  • Views integration System administration · Drupal Views · Intermediate Configure Drupal Views to display CiviCRM data on your website. CiviCRM latest Updated 2026-07-02
  • Views integration System administration · Backdrop Views · Intermediate Configure Backdrop Views to display CiviCRM data on a website. CiviCRM latest Updated 2026-07-02
  • Tactics for staying off email blacklists System administration · CiviMail · Intermediate Check mail server settings and use provider guidance to improve CiviMail email deliverability. CiviCRM latest Updated 2026-07-02
  • OAuth System administration · OAuth Client · Intermediate Configure the CiviCRM OAuth Client, register a connection with a provider, and authorize access to resources. CiviCRM latest Updated 2026-07-02
  • Payment processors System administration · CiviContribute · Intermediate Compare payment processors and find the configuration guidance provided for accepting payments through CiviCRM pages. CiviCRM latest Updated 2026-07-02
  • Manage detailed logging System administration · CiviCRM logging · Intermediate Enable or disable detailed logging, review changes, and manage log tables. CiviCRM latest Updated 2026-07-02
  • PayFlow Link System administration · Payflow Link · Intermediate Configure Payflow Link in PayPal Manager and test payments. CiviCRM latest Updated 2026-07-02
  • Multilevel permissioning in multisite System administration · CiviCRM multisite · Advanced Understand how domain groups and associated groups affect contact visibility, and how permissioned relationships provide an alternative. CiviCRM latest Updated 2026-07-02
  • Backup data System administration · CiviCRM · Intermediate Identify what to back up, how often to do it, and how to protect the backups. CiviCRM latest Updated 2026-07-02
  • Configuring CiviCRM to use the default Drupal editor System administration · CiviCRM Drupal integration · Intermediate Configure CiviCRM to use Drupal input formats and WYSIWYG profiles for rich-text editing. CiviCRM latest Updated 2026-07-02
  • Moving CiviCRM from Drupal to WordPress System administration · CiviCRM · Advanced Move a CiviCRM database and its files from a Drupal site to a WordPress site. CiviCRM latest Updated 2026-07-02
  • Setting up SSL System administration · CiviCRM · Intermediate Set up an SSL certificate and choose how to redirect CiviCRM traffic to HTTPS. CiviCRM latest Updated 2026-07-02
  • eProcessing Network configuration via Authorize.net Emulation System administration · CiviCRM payment processors · Intermediate Configure eProcessing Network through Authorize.net Emulation and test payments. CiviCRM 4.3.0 Updated 2026-07-02
  • Configure AdminTools for CiviCRM in Joomla System administration · CiviCRM Joomla! integration · Intermediate Review Joomla extension interactions and add the AdminTools exceptions described for CiviCRM. CiviCRM latest Updated 2026-07-02
  • iATS Payments configuration System administration · iATS Payments · Intermediate Set up an iATS account and configure payment processors for the payment types you receive. CiviCRM latest Updated 2026-07-02
  • Configure the front-end Contact Dashboard in Joomla System administration · CiviCRM Dashboard · Basic Add the Contact Dashboard to a Joomla front-end menu and verify access to it. CiviCRM latest Updated 2026-07-02
  • Integrating with Joomla System administration · CiviCRM Joomla! integration · Intermediate Create Joomla! menu items for CiviCRM content and set access levels for pages that require a logged-in user. CiviCRM latest Updated 2026-07-02
  • Moneris configuration guide System administration · Moneris payment processor · Intermediate Set up the Moneris Hosted Paypage payment processor in CiviCRM and find the guidance for the Post extension. CiviCRM latest Updated 2026-07-02
  • Moving a CiviCRM instance from production to staging System administration · CiviCRM · Intermediate Set the environment when copying a production CiviCRM instance to a non-production site and understand the resulting changes. CiviCRM 4.7.2, 4.7.25 Updated 2026-07-02
  • Configuring a new site System administration · CiviCRM · Basic Review configuration tasks for the features and components your organization will use. CiviCRM latest Updated 2026-07-02
  • PayJunction configuration System administration · PayJunction payment processor · Advanced Set up and test a PayJunction payment processor, configure a live account, and review recurring contribution support. CiviCRM latest Updated 2026-07-02
  • Setting up Ogone Payment Processor for CiviCRM System administration · CiviCRM Core · Basic This document serves as a brief description of how you go about setting up Ogone to work with CiviCRM. CiviCRM latest Updated 2026-07-02
  • Configure PayPal Website Payments Pro and Express System administration · CiviContribute · Advanced Configure and test PayPal Website Payments Pro and Express for CiviContribute. CiviCRM latest Updated 2026-07-02
  • PayPal Standard configuration System administration · CiviContribute · Intermediate Configure PayPal Website Payments Standard for contributions and event registration, and troubleshoot payment notifications. CiviCRM latest Updated 2026-07-02
  • Email system configuration System administration · CiviMail · Advanced Configure outbound email, inbound processing, scheduled mail jobs, and related CiviMail settings. CiviCRM latest Updated 2026-07-02
  • Moving an existing installation to a new URL, location or CMS System administration · CiviCRM · Advanced Move a CiviCRM installation to a new URL, location, or CMS and update its files, database, and location-dependent settings. CiviCRM latest Updated 2026-07-02
  • Running CiviCRM behind a firewall System administration · CiviCRM · Intermediate Configure system checks and email images when running CiviCRM behind a firewall. CiviCRM latest Updated 2026-07-02
  • Outbound email System administration · Outbound email · Intermediate Configure SMTP settings and the source-described OAuth setup for outbound email. CiviCRM latest Updated 2026-07-02
  • Upgrades System administration · CiviCRM · Intermediate Prepare for a CiviCRM upgrade and complete the checks needed afterward. CiviCRM 4.7.2, 4.7.3, 4.7.20, 4.7.31, 5.49.0 Updated 2026-07-02
  • Switching Smarty System administration · Smarty · Intermediate Choose and configure a supported Smarty version for a CiviCRM installation. CiviCRM latest Updated 2026-07-02
  • Recurring contributions and webhooks System administration · Payment processors · Intermediate Find the IPN notify URL to use when configuring a payment processor webhook. CiviCRM latest Updated 2026-07-02
  • Clean URLs System administration · CiviCRM WordPress integration · Intermediate Learn how clean URLs work on WordPress front-end pages and how to enable them for an older installation. CiviCRM latest Updated 2026-07-02
  • Drupal to Backdrop System administration · CiviCRM Core · Basic For some use cases, instead of a Drupal 7 to Drupal 8 migration, a migration from Drupal 7 to Backdrop is a great alternative. CiviCRM latest Updated 2026-07-02
  • Upgrading CiviCRM for Joomla System administration · CiviCRM Core · Basic Use this document to upgrade CiviCRM installations on Joomla to the latest CiviCRM release. CiviCRM latest Updated 2026-07-02
  • Scheduled jobs System administration · CiviCRM scheduled jobs · Intermediate Set up automatic execution of scheduled jobs and troubleshoot common failures. CiviCRM latest Updated 2026-07-02
  • Upgrading CiviCRM for Backdrop CMS System administration · CiviCRM for Backdrop CMS · Intermediate Upgrade a CiviCRM installation on Backdrop CMS to the latest CiviCRM release. CiviCRM latest Updated 2026-07-02
  • Handle bounced mail System administration · CiviMail · Intermediate Set up bounce handling and find or remove on-hold email addresses. CiviCRM latest Updated 2026-07-02
  • Upgrading CiviCRM for Drupal 7 System administration · CiviCRM for Drupal 7 · Intermediate Upgrade a CiviCRM installation on Drupal 7 to the latest CiviCRM release. CiviCRM latest Updated 2026-07-02
  • Autofile email activities via EmailProcessor System administration · CiviMail · Intermediate Configure an email account to file incoming messages as contact activities. CiviCRM latest Updated 2026-07-02
  • Sync CiviCRM groups to Backdrop roles System administration · CiviGroup Roles Sync · Intermediate Prepare and configure associations that synchronize CiviCRM groups with Backdrop roles. CiviCRM latest Updated 2026-07-02
  • Synchronize CiviCRM groups with Drupal roles System administration · CiviGroup Roles Sync · Intermediate Prepare group-to-role associations and configure CiviGroup Roles Sync. CiviCRM latest Updated 2026-07-02
  • Sync CiviCRM memberships to Backdrop roles System administration · CiviMember Roles Sync · Intermediate Configure membership-to-role associations and choose when Backdrop roles are synchronized. CiviCRM latest Updated 2026-07-02
  • Synchronize CiviCRM memberships with Drupal roles System administration · CiviMember Roles Sync · Intermediate Configure membership-to-role association rules and choose when CiviMember Roles Sync runs. CiviCRM latest Updated 2026-07-02
  • Configure PayPal Pro recurring contributions System administration · CiviContribute · Intermediate Understand PayPal Pro recurring contributions and configure their IPN updates. CiviCRM latest Updated 2026-07-02
  • Optimize CiviCRM performance System administration · CiviCRM · Advanced Review search, template, cache, directory-scanning, and database options that may improve CiviCRM performance. CiviCRM latest Updated 2026-07-02
  • Multisite components and functional separation System administration · CiviCRM multisite · Advanced Look up how multisite functionality is delivered and which entities are separated by domain. CiviCRM latest Updated 2026-07-02
  • Secret keys System administration · CiviCRM security · Intermediate Find how to configure, generate, and manage CiviCRM secret keys. CiviCRM latest Updated 2026-07-02
  • Filesystem permissions and file access System administration · CiviCRM · Intermediate Assess filesystem permissions and investigate warnings about publicly accessible CiviCRM files. CiviCRM latest Updated 2026-07-02
  • Configuring PayPal API Certificate credentials System administration · CiviContribute · Advanced Preserve the documented API Certificate procedure and its stated support limitation. CiviCRM latest Updated 2026-07-02
  • Version-specific upgrade tasks System administration · CiviCRM · Intermediate Find additional tasks and changes to check when an upgrade crosses specific CiviCRM versions. CiviCRM 4.7.3, 4.7.31, 5.27.0, 5.29.0 Updated 2026-07-02
  • Webform CiviCRM integration System administration · Webform CiviCRM module · Intermediate Learn how the Webform CiviCRM module connects Backdrop webforms with CiviCRM data and what to consider when configuring forms. CiviCRM latest Updated 2026-07-02
  • Drupal 7 Webform CiviCRM Integration System administration · CiviCRM Core · Basic ![Video from CiviTeacher.org](http://civiteacher.com/video/introducing-civicrm-drupal-webform-integration "Video from CiviTeacher.org"). CiviCRM latest Updated 2026-07-02
  • Configuring Front-end Profile Listings and Forms in Joomla Sites System administration · CiviCRM Core · Basic CiviCRM includes the ability to expose Profile forms and listings, as well as Online Contribution Pages, to users and visitors of the 'front-end' of your Joomla! site. This section covers adding Profile pages to your front-end site menus. R CiviCRM latest Updated 2026-07-02
  • WordPress integration System administration · CiviCRM and WordPress integration · Intermediate Find CiviCRM extensions, WordPress plugins, and widgets that support integration between CiviCRM and WordPress. CiviCRM latest Updated 2026-07-02
  • Integrating with WordPress System administration · CiviCRM Core · Basic CiviCRM integrates with WordPress as a plugin starting with WordPress version 3.3.1 (those using earlier versions of WordPress will need to upgrade prior to installing CiviCRM). CiviCRM latest Updated 2026-07-02

Configure, automate and extend — Troubleshooting

  • Troubleshooting Troubleshooting · CiviCRM · Intermediate Find more detailed errors and use symptom checks and recovery steps to troubleshoot CiviCRM. CiviCRM latest Updated 2026-07-02

Contacts and data — Activities

  • Activities Activities · Basic Understand activity records, repeating activities, and the options for administering activity types and statuses. CiviCRM latest Updated 2026-10-06

Contacts and data — Contacts

  • Example: Show events attended by employees on an Organization’s contact record Contacts · SearchKit and FormBuilder · Intermediate Show events attended by an Organization’s employees on the Organization’s contact record. CiviCRM latest Updated 2026-10-06
  • Configure contact subtypes and the contact view Contacts · Intermediate Define contact subtypes and choose which contact information appears on editing and summary screens. CiviCRM latest Updated 2026-10-06
  • Importing related contact data Contacts · Intermediate Import related contacts in separate files and link them using an external identifier. CiviCRM latest Updated 2026-10-06
  • Exporting your contacts Contacts · CiviCRM contacts · Basic Export contact data to a CSV file using primary fields or a reusable selection of fields. CiviCRM latest Updated 2026-10-06
  • How are Drupal or Joomla Users Linked to CiviCRM Contact Records Contacts · CiviCRM Core · Basic Every CiviCRM instance sits within a "User Framework" — a CMS (Backdrop, Drupal, Joomla or WordPress) that handles user authentication (logging in) and gives users various levels of access to CiviCRM features (permissions). CiviCRM latest Updated 2026-10-06
  • Add, edit and delete contacts Contacts · Basic Add a contact, update its record, or delete one or more contacts. CiviCRM latest Updated 2026-10-06
  • Contacts Contacts · Basic Understand contact types, core fields, and the information available on each contact tab. CiviCRM latest Updated 2026-10-06

Contacts and data — Data management

  • Importing data into CiviCRM Data management · Contacts · Intermediate Prepare a contact import, match its fields, review the preview, and check the results. CiviCRM latest Updated 2026-10-06
  • Undelete Data management · Contacts · Basic Find deleted contacts in the trash and restore them. CiviCRM latest Updated 2026-10-06
  • Deduping and merging Data management · Contacts · Intermediate Find duplicate contacts, review possible matches, and merge contacts individually or in batches. CiviCRM latest Updated 2026-10-06
  • Tokens and mail merge Data management · CiviCRM tokens · Intermediate Find tokens for mail merge and look up checksum links, date formatting, click-tracking rules, and available tokens. CiviCRM latest Updated 2026-10-06

Contacts and data — Groups and tags

  • Groups and tags Groups and tags · Basic Understand how groups and tags categorise records and choose between them. CiviCRM latest Updated 2026-10-06
  • Translating custom fields and groups Groups and tags · Custom fields · Intermediate Translate the labels and values of custom fields and groups into additional languages. CiviCRM latest Updated 2026-10-06
  • Manage groups Groups and tags · Groups · Intermediate Configure groups, manage their contacts, and find group membership records. CiviCRM latest Updated 2026-10-06
  • Smart groups Groups and tags · CiviCRM groups · Basic Learn how to create, update, and manage smart groups and understand how caching affects them. CiviCRM latest Updated 2026-10-06

Fundraising and engagement — Cases

  • Set-up Cases · CiviCase · Intermediate Enable CiviCase and define case types, roles, activities, timelines, and sequences. CiviCRM latest Updated 2026-10-06
  • What you need to know Cases · CiviCase · Basic Understand the concepts and planning questions behind configuring CiviCase. CiviCRM latest Updated 2026-10-06
  • CiviCase permissions Cases · CiviCase · Intermediate Review the contact and account requirements and the permissions that control access to CiviCase. CiviCRM latest Updated 2026-10-06
  • Everyday tasks Cases · CiviCase · Basic Find and manage cases, case roles, and activities in CiviCase. CiviCRM latest Updated 2026-10-06

Fundraising and engagement — Contributions

  • Soft credits Contributions · CiviCRM contributions · Basic Understand how soft credits attribute contributions to people other than the donor. CiviCRM latest Updated 2026-10-06
  • Personal Campaign Pages Contributions · Personal Campaign Pages · Basic Understand what Personal Campaign Pages offer administrators and fundraisers, and where their limitations lie. CiviCRM latest Updated 2026-10-06
  • What is CiviContribute? Contributions · CiviContribute · Basic Learn what CiviContribute records and how an arts group uses it to manage workshop income. CiviCRM latest Updated 2026-10-06
  • Configure premiums Contributions · CiviContribute · Basic Configure premiums to offer on contribution pages. CiviCRM latest Updated 2026-10-06
  • Sales tax and VAT Contributions · CiviContribute · Intermediate Enable Sales Tax or VAT, create a tax Financial Account, and assign it to a Financial Type. CiviCRM latest Updated 2026-10-06
  • Set up a payment processor Contributions · Intermediate Configure a payment processor and find the card details given for testing. CiviCRM latest Updated 2026-10-06
  • Creating contribution pages Contributions · CiviContribute · Intermediate Create and configure an online Contribution Page, then make it available to visitors. CiviCRM latest Updated 2026-10-06
  • Creating contribution forms using FormBuilder Contributions · FormBuilder Contributions · Intermediate Set up a contribution form with FormBuilder and configure its checkout and confirmation options. CiviCRM latest Updated 2026-10-06
  • Key concepts and configurations Contributions · CiviContribute · Intermediate Understand the financial, payment, status, and data choices involved in configuring CiviContribute. CiviCRM latest Updated 2026-10-06
  • Create a membership signup form with online payment Contributions · FormBuilder · Intermediate Create a public membership signup form with online payment using FormBuilder. CiviCRM latest Updated 2026-10-06
  • Example: use FormBuilder to create an event booking form with online payment Contributions · FormBuilder · Intermediate Create a public event booking form with online payment using FormBuilder. CiviCRM latest Updated 2026-10-06
  • Configure profiles for batch entry Contributions · Profiles · Intermediate Change the reserved profiles used for contacts and payments during batch entry. CiviCRM latest Updated 2026-10-06
  • Payment processors Contributions · Intermediate Compare payment processor characteristics and support before choosing one for CiviCRM. CiviCRM latest Updated 2026-10-06
  • Set up and manage Personal Campaign Pages Contributions · Personal Campaign Pages · Intermediate Enable Personal Campaign Pages, provide an invitation to create one, and manage submitted pages. CiviCRM latest Updated 2026-10-06
  • Widgets Contributions · CiviContribute · Basic Create, customize, and embed a contribution page widget. CiviCRM latest Updated 2026-10-06
  • Invoicing Contributions · CiviContribute · Basic Invoicing works for all Financial Types and Completed and Pending Contribution Statuses and has to be enabled. To enable Invoicing go to Administer > CiviContribute > CiviContribute Component Settings and check the Enable Tax and Invoicing CiviCRM latest Updated 2026-10-06
  • Sending receipts and thank you letters Contributions · CiviContribute · Basic Donors making contributions through an online form will automatically receive an email receipt for their payment, provided the option to send them was selected during the configuration of the contribution page. If you wish to manually send CiviCRM latest Updated 2026-10-06
  • Batch entry of Contribution, Membership or Pledge Payments Contributions · Batch Data Entry · Intermediate Enter multiple payments in a batch, process its totals, and find the processed payments. CiviCRM latest Updated 2026-10-06
  • Finding contributions Contributions · CiviContribute · Basic Find contribution records, refine search results, and choose an action for selected contributions. CiviCRM latest Updated 2026-10-06
  • Manual entry of contributions Contributions · CiviContribute · Basic Record an offline contribution on a contact’s record. CiviCRM latest Updated 2026-10-06
  • Offline fundraising Contributions · CiviCRM Contributions · Basic Create a contact list and postal mailing materials for an offline appeal, then enter the contributions received. CiviCRM latest Updated 2026-10-06
  • Accounting integration Contributions · Accounting Batches · Intermediate Create and manage accounting batches, then export their transactions for accounting software. CiviCRM latest Updated 2026-10-06
  • Manage recurring contributions Contributions · Intermediate Find recurring contributions and understand which changes are made in CiviCRM or on the processor site. CiviCRM latest Updated 2026-10-06
  • Viewing the CiviContribute dashboard Contributions · CiviContribute · Basic See where to review contribution summaries and choose a dashboard layout. CiviCRM latest Updated 2026-10-06
  • Reports and analysis Contributions · CiviReport · Basic Find the standard contribution reports and other ways to analyse contributions. CiviCRM latest Updated 2026-10-06

Fundraising and engagement — Events

  • What is CiviEvent? Events · CiviEvent · Basic Learn what CiviEvent does and how events, participants, roles, and statuses fit together. CiviCRM latest Updated 2026-10-06
  • Custom data for events Events · Intermediate Understand where to store custom data for events and participants and which participant field options are available. CiviCRM latest Updated 2026-10-06
  • Complex event fees Events · CiviEvent · Intermediate Configure price sets and date-based discounts for event registration fees. CiviCRM latest Updated 2026-10-06
  • Repeating events Events · Basic Set an Event to repeat at specified intervals and exclude dates from the repetition. CiviCRM latest Updated 2026-10-06
  • Online event registration Events · CiviEvent · Intermediate Configure online event registration, optional registration features, permissions, and testing. CiviCRM latest Updated 2026-10-06
  • Event templates Events · Basic Create an event template and use it to pre-fill the configuration of a new event. CiviCRM latest Updated 2026-10-06
  • Creating an event Events · CiviEvent · Basic Create an event and configure its information, location, fees, registration, reminders, sharing, and confirmation emails. CiviCRM latest Updated 2026-10-06
  • Event planning and management Events · CiviEvent · Basic Consider what you need to plan, promote, and follow up on an event. CiviCRM latest Updated 2026-10-06
  • Keeping track of events and participants Events · CiviEvent · Basic Use the CiviEvent Dashboard and event listing to find events and participant information. CiviCRM latest Updated 2026-10-06
  • Creating and printing event badges Events · CiviEvent · Intermediate Configure a name badge layout and print badges for selected event participants. CiviCRM latest Updated 2026-10-06
  • Integrating events with your website Events · Basic Find ways to link to event pages, display events on your website, and share an RSS feed of upcoming events. CiviCRM latest Updated 2026-10-06
  • Manual event registration Events · CiviEvent · Intermediate Register a contact for an event and record an initial or additional payment. CiviCRM latest Updated 2026-10-06
  • Mass event registration Events · CiviEvent · Intermediate Register a selected set of contacts for an event with the same registration choices. CiviCRM latest Updated 2026-10-06
  • Finding and administering event participants Events · CiviEvent · Intermediate Find existing event participants, take actions on search results, and change registration selections. CiviCRM latest Updated 2026-10-06
  • Reports Events · CiviEvent · Basic Compare ways to analyse event and participant data, and learn how to display an event report on the home dashboard. CiviCRM latest Updated 2026-10-06
  • Example: Upcoming Events Events · CiviEvent · Basic --- title: Example: Upcoming Events category: tutorial topic: searchkit subtopic: upcoming-events component: SearchKit audiences: - administrators level: intermediate journeystage: plan-and-configure summary: Build an upcoming events overvi. CiviCRM latest Updated 2026-10-06

Fundraising and engagement — Grants

  • What is CiviGrant? Grants · CiviGrant · Basic Learn what CiviGrant tracks and how an organisation might use it to manage a grant programme. CiviCRM latest Updated 2026-10-06
  • What you need to know about CiviGrant Grants · CiviGrant · Basic Understand the CiviGrant workflow and the questions to consider before using it. CiviCRM latest Updated 2026-10-06
  • Set up CiviGrant Grants · CiviGrant · Basic Enable CiviGrant and configure grant types, statuses, and custom data. CiviCRM latest Updated 2026-10-06
  • Manage grants and recipient reports Grants · CiviGrant · Basic View grants, add or edit grant recipients, and record reports received from recipients. CiviCRM latest Updated 2026-10-06
  • Reports and analysis Grants · Basic Understand the available ways to search for, report on, and analyse grants. CiviCRM latest Updated 2026-10-06

Fundraising and engagement — Memberships

  • Membership renewals Memberships · CiviMember · Basic Understand how membership renewals affect dates and records, and how members can be reminded or renew. CiviCRM latest Updated 2026-10-06
  • Membership price sets Memberships · CiviMember · Intermediate Configure a membership price set with multiple membership terms, memberships and non-membership options. CiviCRM latest Updated 2026-10-06
  • Set a default online membership renewal page Memberships · CiviMember · Intermediate Configure the renewal link on the Contact Dashboard for memberships entered manually. CiviCRM latest Updated 2026-10-06
  • Create a public membership list Memberships · SearchKit and FormBuilder · Intermediate Create a public, filterable membership logo grid using SearchKit and FormBuilder. CiviCRM latest Updated 2026-10-06
  • Online membership sign up Memberships · CiviCRM Memberships · Intermediate Configure, test, and publish a page where visitors can sign up for or renew a membership. CiviCRM latest Updated 2026-10-06
  • Defining membership types Memberships · CiviMember · Intermediate Understand the options for setting up membership types and collecting additional information about members. CiviCRM latest Updated 2026-10-06
  • Finding and viewing memberships Memberships · Basic Find membership records, view their details, and act on search results. CiviCRM latest Updated 2026-10-06
  • Renew and update memberships manually Memberships · CiviMember · Intermediate Renew one contact's membership or update multiple existing membership records. CiviCRM latest Updated 2026-10-06
  • Manual entry of memberships Memberships · CiviMember · Intermediate Create individual memberships, record payments and gifts, and enter batches of membership payments. CiviCRM latest Updated 2026-10-06
  • Membership status rules Memberships · CiviMember · Intermediate Understand membership dates, status rules, overrides, and how membership statuses are kept up to date. CiviCRM latest Updated 2026-10-06

Fundraising and engagement — Pledges

  • Everyday tasks Pledges · Basic Record individual or batched pledge payments and cancel pledges. CiviCRM latest Updated 2026-10-06
  • Create and manage pledges Pledges · CiviPledge · Basic Enable CiviPledge, create pledges, set up payment reminders, and find and review pledges. CiviCRM latest Updated 2026-10-06

Getting started and community

  • Managing relationship types General · CiviCRM relationships · Intermediate Create relationship types, add custom relationship fields, and disable or delete types that are no longer needed. CiviCRM latest Updated 2026-10-06

Initial set up

  • Dates General · CiviCRM · Basic Find the settings for date display, date input, calendar conventions, and date-field ranges. CiviCRM latest Updated 2026-10-06
  • Customizing the user interface General · CiviCRM user interface · Intermediate Change interface preferences, navigation, forms, search views, and terminology to suit your users. CiviCRM latest Updated 2026-10-06
  • Mapping and geocoding General · Mapping and Geocoding · Basic Configure mapping and geocoding providers and their keys. CiviCRM latest Updated 2026-10-06
  • Scheduled jobs General · Scheduled jobs · Intermediate Learn how scheduled jobs are initiated and configured, and look up the available jobs and their parameters. CiviCRM latest Updated 2026-10-06

Mailings

  • Postal mail communications General · CiviCRM · Intermediate Plan postal mailings, create merged letters, and generate mailing labels. CiviCRM latest Updated 2026-10-06
  • Everyday SMS tasks General · CiviCRM SMS · Basic Send an SMS to individual contacts or prepare and send a bulk SMS. CiviCRM latest Updated 2026-10-06
  • Set-up General · CiviCRM Core · Basic In this chapter, the steps required to set up an SMS gateway will be explored. Once configured, you will be able to send both single and mass text messages to individual contacts which have a mobile phone number defined, ie. Phone Type must CiviCRM latest Updated 2026-10-06

Organising your data

  • Relationships General · CiviCRM relationships · Basic Create relationships between contacts and connect individuals to employers, organisations, and households. CiviCRM latest Updated 2026-10-06

Search and reporting — Forms

  • Types of forms Forms · FormBuilder · Basic Learn what the Submission Forms, Search Forms, and Field Blocks tabs on the main FormBuilder page are for. CiviCRM latest Updated 2026-10-06
  • What is FormBuilder Forms · FormBuilder · Basic Learn what FormBuilder is and how access to forms is controlled. CiviCRM latest Updated 2026-10-06
  • Creating custom data entry forms Forms · FormBuilder · Basic Create, configure, and preview a custom form for collecting data in CiviCRM. CiviCRM latest Updated 2026-10-06

Search and reporting — Reporting

  • What is CiviReport? Reporting · CiviReport · Basic Learn what CiviReport does and how organisations use reports for fundraising, financial tracking, and household contributions. CiviCRM latest Updated 2026-10-06
  • Navigation menu Reporting · CiviCRM navigation menu · Basic Find CiviCRM features through the navigation menu and learn how menu items can be changed. CiviCRM latest Updated 2026-10-06
  • External reporting Reporting · CiviCRM reporting · Basic Understand when reporting outside CiviCRM may be useful and how external tools can access CiviCRM data. CiviCRM latest Updated 2026-10-06
  • What you need to know about CiviReport Reporting · CiviReport · Basic Understand CiviReport concepts and the questions to consider when planning reports. CiviCRM latest Updated 2026-10-06
  • Set up CiviReports Reporting · CiviReport · Intermediate Create a report from a template, configure its criteria and settings, and make it available to users. CiviCRM latest Updated 2026-10-06
  • The home dashboard & dashlets Reporting · CiviCRM dashboard · Intermediate Add dashlets to your dashboard, control their refresh frequency and create dashlets from reports. CiviCRM latest Updated 2026-10-06
  • Everyday tasks Reporting · CiviReport · Basic View configured reports, add reports to your dashboard, and add report results to a group. CiviCRM latest Updated 2026-10-06
  • Reports and analysis (SMS) Reporting · SMS text messaging · Basic Use the Activities report to review and filter SMS activity recorded in CiviCRM. CiviCRM latest Updated 2026-10-06
  • Bug reporting Reporting · CiviCRM · Basic Check possible causes of a problem, try to reproduce it, and provide the details needed for a useful bug report. CiviCRM latest Updated 2026-10-06
  • Search displays Search · SearchKit · Intermediate Learn how to add a SearchKit display, choose a display type, and configure how results appear. CiviCRM latest Updated 2026-10-06
  • Creating a custom autocomplete search list Search · SearchKit and FormBuilder · Intermediate Create a filtered autocomplete list with identifying details and add it to a form. CiviCRM latest Updated 2026-10-06
  • Search for information in CiviCRM Search · CiviCRM search · Basic Find contacts and other records using CiviCRM search methods, and work with the results. CiviCRM latest Updated 2026-10-06
  • Creating a FormBuilder interface for the Search Display Search · CiviCRM Core · Basic Once the Search Display has been created, FormBuilder is then used to create an interface to make this display available for users. CiviCRM latest Updated 2026-10-06
  • Search result actions Search · CiviCRM search · Basic Look up the actions available for contact, contribution, participant, activity, and member search results. CiviCRM latest Updated 2026-10-06
  • URL filter support in searches Search · CiviCRM search · Advanced Look up supported search URL parameters and the date formats used in their values. CiviCRM latest Updated 2026-10-06

Search and reporting — SearchKit

  • What is SearchKit? SearchKit · Basic Learn what SearchKit is and how its entities, criteria, joins, grouping, and displays affect search results. CiviCRM latest Updated 2026-10-06
  • Create a donation form with FormBuilder SearchKit · FormBuilder · Intermediate Create a public donation form with FormBuilder and a Stripe checkout option. CiviCRM latest Updated 2026-10-06
  • Tags SearchKit · Basic Use tags to organize and filter saved searches in SearchKit. CiviCRM latest Updated 2026-10-06
  • Pre-filling forms and using secret links SearchKit · FormBuilder · Intermediate Set default form values through URL parameters and send contacts secret links to pre-filled forms. CiviCRM latest Updated 2026-10-06

Translation

  • Localising CiviCRM General · CiviCRM Core · Basic CiviCRM is written with English-language code and strings for display. It has, however, also been built for organisations worldwide. They need to be able to adapt the tool to local circumstances and demands without modifying the tool techni CiviCRM latest Updated 2026-10-06
  • Translating CiviCRM General · CiviCRM Core · Basic CiviCRM is written with English-language code and strings for display. Using, Transifex CiviCRM is able to translate the entire interface into dozens of different languages for the use of many different organizations worldwide. Each local l CiviCRM latest Updated 2026-10-06